This guidance consolidates the clinic’s existing email warnings into a clearer patient-facing page.

Appropriate uses of ordinary email

  • Non-urgent, non-confidential appointment requests or cancellations, if still approved by the clinic.
  • A request for reception to return a call.
  • Administrative communication specifically requested by clinic staff.

Do not send

  • Urgent or emergency concerns.
  • Symptoms, diagnoses, test results, medication details, photographs, or medical questions.
  • Health-card numbers, dates of birth, or other sensitive identifiers.
  • Information intended to establish a physician-patient relationship.
  • Questions about fees or services when the clinic has directed patients to call.

Email is not continuously monitored and may not be secure. Messages outside the clinic’s approved administrative uses may not receive a response. Call 613-599-3321 for time-sensitive needs.